Refund policy

Return & Refund Policy

Thank you for shopping at 1dropstore.com. We are committed to providing reliable wellness tracking technology. If you are not completely satisfied with your purchase, we are here to help.

1. 30-Day Return Window & EU Statutory Rights
• Standard Policy: You have 30 days from the date you receive your item to request a return.
• EU & UK Statutory Cooling-Off Period: Customers residing in the UK and European Union have a statutory right to cancel and return their order within 14 days of delivery for any reason. We extend this satisfaction window to 30 days for qualifying items.

2. Eligibility for Returns
To be eligible for a return and refund:
• The 1POT™ Duo reader unit must be unused, in its original pristine condition, and returned in the complete manufacturer packaging with all included cables and documentation.
• Sensor Cartridges & Consumables: Due to health protection, quality control, and hygiene standards, sensor cartridges that have been unsealed, opened, or used are strictly NON-RETURNABLE and non-refundable once delivered.
• Proof of purchase (order confirmation or order number) is required.

3. How to Initiate a Return
• Please do not send your item back without contacting us first. Returns without prior authorization will not be accepted.
• To start a return, contact our support team at support@1dropstore.com with your order number and reason for return.
• Once approved, you will receive clear instructions on returning your parcel to our fulfillment facility:
  186, Galmachi-ro, Jungwon-gu, Seongnam-si, Gyeonggi-do, Republic of Korea

4. Return Shipping Costs
• Customers are responsible for paying their own return shipping costs. Return shipping costs are non-refundable.
• Because parcels are shipped back to our international logistics center in South Korea, we strongly recommend using a reputable, trackable courier service (e.g., DHL, FedEx, Royal Mail Tracked). We cannot guarantee that we will receive your returned item without a tracking record.

5. Damaged or Defective Items
• Please inspect your package upon delivery. If your device is defective or damaged in transit, contact us within 48 hours at support@1dropstore.com with clear photos of the issue. We will evaluate the report and arrange an immediate replacement or full refund at no extra cost to you.

6. Refunds
• Once your return is received and inspected at our facility, we will notify you via email of the approval or rejection of your refund.
• If approved, your refund will be processed back to your original payment method within 10 business days.
• Please note that processing times may vary depending on your bank or credit card provider. If you have not received your refund after 15 business days from approval, please contact us at support@1dropstore.com.